Our client is currently looking to hire 3 Technical Support Engineers on a 6 month contract - there is a commitment for 40 hours per month.

The support will cover Windows, Linux and SQL environments. The service is required on weekdays between 5:00 PM to 8:00 AM UK time and 24/2 on weekends and any ad hoc weekday 8:00am to 5:00pm Support as required with advance notice.

• Technical Support: Addressing and resolving issues related to Windows, Linux, and SQL environments.
• Coverage: Providing support on weekdays from 5:00 PM to 8:00 AM UK time and 24/2 on weekends and any ad hoc weekday 8:00am to 5:00pm Support as required with advance notice.
• Incident Management: Tracking and resolving incidents within agreed Service Level Agreements (SLAs) within our ticketing tool (ServiceNow).
• P1 Incidents: Critical issues that severely impact business operations and require immediate resolution.
• P2 Incidents: High-priority issues that significantly affect business operations and require faster resolution
• Major Incidents: Significant disruptions that impact multiple systems or services, requiring coordinated response and resolution.
• Reporting: Providing regular reports on incidents, resolutions, and system performance.

Requirements:

• Expertise: Proven experience in managing and supporting Windows, Linux and SQL environments at L3 level of skill set.
• Availability: Ability to provide off-hours support as specified.
• Resources: Adequate staffing and resources to handle the support requirements within the Geographic region of the UK.
• SLAs: Commitment to meeting defined SLAs for response and resolution times.
• References: Provide references from previous clients for similar services.

This role is perfect for someone who is looking to pick up additional work out of hours.