Your new company
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

Location: Farnborough
Assignment type: Temporary, to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months potential to extend.

You will be engaged via Hays
Working environment: Hybrid, part clients office/site min 3 days per week onsite after training
Hours per week: 37,5

Duties & Responsibilities
To ensure calls are answered within required KPI's and all emails responded to within defined KPI's.
To ensure that all team emails are archived in accordance with process and defined KPI's.
Enter set data sets into our SMR authorisation platform.
Management of our de fleet process and vehicles in late hire

The role holder is responsible for ensuring process & procedures adequately consider our Consumer Duty responsibilities and that we have appropriate processes for identifying and ensuring good customer outcomes, including for customers with characteristics of vulnerability. The customer is at the heart of SF 1 UK's business and the fair treatment of customers is a core requirement for each role and for all Associates. Fair outcomes for customers is cultural within SF1 and is supported by all Associates. Key responsibility that each Associate ensures that they are aware of and maintain on an ongoing basis a working knowledge of the regulations and business obligations that affect their role.

How will we support you
The business core values are integral to their corporate culture and guide their actions and decisions.

These values include:
Openness
- Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility - making consistent decisions and committing to them personally, fostering trust and effective teamwork.

Appreciation
- Reflecting on actions, respecting each other, offering clear feedback and celebrating success

Transparency
- Acknowledging concerns and identifying inconsistencies constructively

Trust
- Relying on each other to act swiftly and achieve goals

Diversity
- Valuing diverse backgrounds and experiences to enhance innovation and competitiveness

What you'll get in return
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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