Systems Trainer - Student Systems Implementation

Fixed-Term until October 2026) | £36,000 - £45,000| Hybrid - London 1-2 day/week

Are you experienced in delivering high-quality systems training and end-user support within large, complex environments? Are you excited by the idea of playing a key role in the successful rollout of a major student systems implementation?

We're looking for a confident and proactive Systems Trainer/Lead to join a major transformation programme at a forward-thinking university who are undergoing a massive transformation project.

You'll work closely with implementation strand leads, Business Change manager and engage directly with senior users, helping them transition smoothly to a new student record system. This is a highly collaborative role where you'll play a key part in embedding new digital capabilities across the student life cycle.

What You'll Be Doing

• Working closely with SMEs in designing and delivering engaging training sessions and materials for new student systems as per releases (Release one is Admissions)
• Providing first-line support and expert advice to system users across multiple departments
• Advising on best practice use of the system to improve user efficiency and data quality
• Supporting the transition from Legacy systems and helping embed the new solution
• Leading your own workstreams and contributing to a positive change culture
• Collaborating across business areas to identify user needs and training gaps

What We're Looking For

• Proven experience in systems training design and delivery
• Strong ability to communicate with both technical and non-technical stakeholders
• Experience providing 1st-line systems support, ideally in education or public sector
• Project experience involving system transitions and user onboarding

Desirable Skills

• Higher Education experience
• Experience working on Implementation of SITS or knowledge of SITS as student system
• Experience working as a Trainer on a major transformation project

The new system will provide capabilities in all areas of Student management from Admissions, Records, Progression, Awards and Graduation as well as further capabilities in Finance, Course & Curriculum Management and Reporting. The Project has the following core elements:

1. Implementation of the new system and the build of its core processes, data, and automation
2. Data Cleanse and Migration of Data from existing systems to the new system
3. Integration with an extensive portfolio of existing SOAS student applications
4. Provision of new reports, student communications, and staff/student online portals
5. Business Change and Transformation associated with new processes and student journeys

Why Join?

• Impact: Be at the heart of a critical digital transformation
• Autonomy: Own your workstreams and influence how systems are adopted
• Flexibility: Hybrid working1 -2 days a week - this won't be weekly and is negotiable
• Benefits: October 2026- FTC with potential for an extension, university pension (15.5%) & generous leave package (30 days + Bank Holidays and Closure days over Christmas)

If you're a natural communicator with a knack for training and transformation, this is a great opportunity to leave your mark on a major education project.

Target Start Date: End of July latest

Apply now or contact Yaf Okubet at Gravitas For an informal chat or via email at (see below) .