We are seeking a highly skilled and motivated Dynamics 365 F&O Technical Support Specialist to join our team. This role is responsible for providing second and third-line support for Microsoft Dynamics 365 Finance & Operations, ensuring the platform runs smoothly, efficiently, and securely. The ideal candidate will possess strong technical knowledge of Dynamics 365 F&O and related Microsoft technologies, coupled with excellent problem-solving and communication skills.

Key Responsibilities:

• Provide day-to-day technical support for Microsoft Dynamics 365 F&O, including issue analysis, troubleshooting, and resolution.

• Work closely with business users to identify system problems, understand requirements, and deliver appropriate solutions or escalate as needed.

• Collaborate with developers, functional consultants, and external partners to manage and resolve system incidents and service requests.

• Perform technical configuration, customizations (X ), integrations, and data fixes when necessary.

• Monitor system performance and work on optimization or enhancement opportunities.

• Support scheduled updates, patches, and upgrades including regression testing and coordination with stakeholders.

• Maintain documentation of support activities, technical configurations, and resolutions.

• Assist with data migration, report development (Power BI, SSRS), and environment management (UAT, PROD, Sandbox).

• Ensure compliance with change management and IT governance policies.

Requirements: Essential Qualifications & Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 3+ years of hands-on experience supporting Microsoft Dynamics 365 F&O (or AX 2012).

• Strong understanding of F&O technical architecture, including X , AOT, and LCS.

• Experience with Power Platform, Azure DevOps, SQL Server, and data management frameworks.

• Good knowledge of D365 integrations (OData, REST APIs, Data Entities).

• Familiarity with D365 life cycle services (LCS), monitoring tools, and environment management.

• Analytical and troubleshooting mindset with excellent communication skills.

• Ability to work independently and manage multiple support tasks with minimal supervision.

Desirable:

• Microsoft certification in Dynamics 365 F&O (eg, MB-500, MB-300).

• Experience working in ITIL-based support environments.

• Exposure to finance, supply chain, or retail modules within D365 F&O.

• Understanding of security roles and user access setup in D365.

Minaly remote with some trips to Luton