We're currently partnering with a leading organisation in the professional services sector, looking to bring an IT Support Engineer into their Manchester-based team. This is a fantastic opportunity for someone who enjoys solving problems, working hands-on with tech, and delivering a high standard of support to internal users.

About the Role

As a 2nd Line Support Engineer, you'll act as a key player in the internal IT function, supporting users, managing hardware and software issues, and helping to maintain the business's IT systems and infrastructure. This is a broad role offering both day-to-day support and involvement in wider IT operations.

Key Responsibilities

• Provide 2nd line support across the organisation (hardware and software).
• Troubleshoot and resolve issues related to:
• Active Directory & Group Policy
• Windows OS & Office 365
• Endpoint patching and compliance
• Laptop and desktop break/fix and setup
• Assist in general end-user IT support, both face-to-face and remotely.
• Collaborate with the wider IT team to escalate infrastructure or network-related issues.
• Support asset and hardware procurement and ensure appropriate stock levels.
• Maintain accurate documentation and follow ITIL-aligned service desk processes.

Key Skills & Experience

• Experience in a 2nd line or advanced IT support/service desk role
• Strong working knowledge of Microsoft technologies (Windows OS, O365, AD, Group Policy)
• Hands-on experience with patching tools and hardware troubleshooting
• Exposure to supporting Apple/iOS devices
• Confident communicator with experience supporting users in a professional setting
• Organised and proactive and able to manage tasks independently and as part of a wider team

If you are a motivated IT Support Engineer, looking to take the next step in your career, we would love to hear from you.

Please get in touch for further information on this opportunity.