Business Systems Analyst- Salesforce

• Remote with occasional visits to the near Reading

Our client, a global SaaS business is looking for a Business Systems Analyst with Salesforce experience to join them on a permanent basis

In the role, you will be gathering, analysing, and documenting requirements specifically related to sales and marketing systems, working closely with stakeholders to ensure that technology solutions meet the needs of the sales and marketing teams, drive business objectives, and improve operational efficiency.

Key Responsibilities

Requirements Gathering & Analysis

• Work closely with sales, marketing, and other stakeholders to understand business needs and gather detailed system requirements for sales and marketing

Process Improvement

• Analyse and assess current sales and marketing processes to identify pain points and opportunities for improvements
• Enhancements to lead management, campaign execution, reporting, and customer journey workflows.

System Design & Definition

• Define detailed system requirements for sales and marketing platforms, including CRM tools (eg, Salesforce), marketing automation systems, analytics platforms, and reporting tools.

Communication and Change Management

• Provide clear, timely communication to finance stakeholders regarding system changes, expected impacts, timelines, and training.
• Support change management initiatives to ensure smooth adoption.

Key Skills & Experience

• Proven experience as a Business Analyst or Systems Analyst supporting sales and/or marketing functions
• Experience working in an Agile/Scrum environment is preferred.

Salesforce certification is preferred.

If you have the desired skills and experience and would like to find out more please apply to this advert by following the link below and attaching a copy of your most recent CV. If successful we will be in touch to discuss the role in more detail.