An exciting newly created role to join a tech led law firm as their IT Helpdesk Manager. Based in the City, London, you will be responsible for managing the helpdesk function, carrying out helpdesk analytics, ensuring tickets standards are met, allocating technical support work and working as the escalation point to resolve advanced helpdesk tickets. You will also manage and mentor 3 Helpdesk Analysts including an apprentice. Joining a friendly and capable IT department of 13 people, you will need to be an outgoing, strategically minded person with an innovative mind and can self motivate yourself as well as motivating your team.

Previous law firm experience is very much preferred and failing this legal experience, you must have worked in a similar partnership environment. You must have proven experience working as a Helpdesk Manager/Team Lead so that you can demonstrate knowledge managing a helpdesk, being good with analytics and identifying trends and be able to resolve escalated calls and obviously excellent customer service skills so you can develop strong relationships with staff at all levels.

Technically you will need strong skills in MS Office 365, Exchange On-line, iManage or a similar document management system and good knowledge with other technology such as Active Directory, ZenDesk, InTapp as well as experience with asset management and working on projects such as software implementations.

The role is full time working 3 days in the office and 2 days from home.

Is this is you, please send me your CV.