Technical Specialist (Parcel Lockers, Kiosks, ATMs)

Start: ASAP
Duration: 6-12 months
Location: London, Hybrid 2-3 days on site
Pay: negotiable, inside IR35

We're looking for a Technical Specialist to support and maintain automated systems such as parcel lockers, kiosks, and ATMs. This contract role involves advanced troubleshooting, system optimisation, and cross-functional collaboration to ensure smooth, reliable performance.

Key Responsibilities:
- Troubleshoot hardware, software, and network issues (remotely and on-site).
- Monitor and maintain system health, configurations, and performance.
- Support deployments and configure user/network settings.
- Analyse system data to identify issues and improve efficiency.
- Work with engineering, operations, and third-party vendors on issue resolution.
- Maintain accurate documentation and system logs.
- Contribute to user guides and technical manuals.
- Ensure security compliance and respond to alerts.

Your Profile:
Required:
- 3-5 years' technical support experience with automated or integrated systems.
- Strong skills in hardware repair, system diagnostics, and networking (TCP/IP, VPN, DNS, DHCP).
- Familiarity with Linux, Windows or Android OS and SQL/database use.
- Analytical mindset with clear communication and documentation skills.

Desirable:
- Background in customer service or high-availability systems.