Role: 2nd Line Support Engineer

Location: Oxfordshire, 5 days per week on-site

Salary - £38+ plus 10% bonus (discretionary)

My client are a technology company located in Oxfordshire. They are currently looking for a 2nd Line Support Engineer to join their team.

Responsibilities:

• Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices. Install, configure, and maintain desktop operating systems and software applications.
• Administer and support M365, manage user account life cycle, maintain groups and distribution lists.
• Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed.
• Maintain accurate records of IT assets, including tracking hardware life cycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment.
• Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment.
• Collaborate with the IT security team to implement and maintain security policies and procedures.

Requirements:

• Proven experience in a similar IT support role.
• Strong knowledge of desktop operating systems, software applications, and hardware components.
• Experience working with Active Directory, EntraID and M365
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Relevant certifications (eg, CompTIA A+, Microsoft Certified IT Professional) are a plus.
• A degree in Computer Science (or Equivalent) is desirable but not essential

If you are looking for a new role, please send in your CV.