Service Desk Analyst

We're seeking an experienced Service Desk Analyst to join our London-based IT team, supporting users across our London and Amsterdam offices. In this hands-on role, you'll provide 1st and 2nd line support, manage helpdesk tickets, assist with desktop deployments, and help maintain our IT infrastructure.

What You'll Do:

• Support users across locations with desktop and M365 issues
• Manage ticketing system and meet SLAs
• Deploy and maintain PCs and virtual desktops
• Assist with IT operations and asset management

What You'll Bring:

• 2-3 years in a corporate IT support role (financial services a plus)
• Strong desktop troubleshooting and M365 experience
• Familiarity with helpdesk systems and SLAs
• Excellent communication skills

Join a collaborative team where your expertise will drive smooth IT operations across borders.

Apply now and make an impact!