2nd Line Support Engineer
Posted on Jun 11, 2025 by CV-Library
London, United Kingdom
IT
Immediate Start
£33k - £35k Annual
Full-Time
Location: Central London
Salary: £33,000-£35,000
Are you an experienced IT support professional ready to take the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team.
💼 The Role
You’ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction.
🛠️ What You’ll Be Doing
* Delivering 2nd line IT support to customers across hardware, software, and network issues.
* Acting as an escalation point for junior analysts, supporting their development.
* Maintaining ticket queues and ensuring SLAs are consistently met.
* Liaising with clients and third-party vendors to resolve issues effectively.
* Contributing to and maintaining the Service Desk knowledge base.
* Identifying recurring issues and recommending process improvements.
* Conducting occasional on-site client visits in London.
✅ What We’re Looking For
* 3+ years in an IT support role, with solid 2nd line experience.
* Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS.
* Working knowledge of IT security tools (firewalls, antivirus, data protection).
* Excellent communication and interpersonal skills.
* Familiarity with ITIL or service management best practices (desirable).
* Relevant certifications (e.g., CompTIA A+, Network+, MCSE, CISSP) are a bonus
Salary: £33,000-£35,000
Are you an experienced IT support professional ready to take the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team.
💼 The Role
You’ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction.
🛠️ What You’ll Be Doing
* Delivering 2nd line IT support to customers across hardware, software, and network issues.
* Acting as an escalation point for junior analysts, supporting their development.
* Maintaining ticket queues and ensuring SLAs are consistently met.
* Liaising with clients and third-party vendors to resolve issues effectively.
* Contributing to and maintaining the Service Desk knowledge base.
* Identifying recurring issues and recommending process improvements.
* Conducting occasional on-site client visits in London.
✅ What We’re Looking For
* 3+ years in an IT support role, with solid 2nd line experience.
* Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS.
* Working knowledge of IT security tools (firewalls, antivirus, data protection).
* Excellent communication and interpersonal skills.
* Familiarity with ITIL or service management best practices (desirable).
* Relevant certifications (e.g., CompTIA A+, Network+, MCSE, CISSP) are a bonus
Reference: 223625716
https://jobs.careeraddict.com/post/104370257
2nd Line Support Engineer
Posted on Jun 11, 2025 by CV-Library
London, United Kingdom
IT
Immediate Start
£33k - £35k Annual
Full-Time
Location: Central London
Salary: £33,000-£35,000
Are you an experienced IT support professional ready to take the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team.
💼 The Role
You’ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction.
🛠️ What You’ll Be Doing
* Delivering 2nd line IT support to customers across hardware, software, and network issues.
* Acting as an escalation point for junior analysts, supporting their development.
* Maintaining ticket queues and ensuring SLAs are consistently met.
* Liaising with clients and third-party vendors to resolve issues effectively.
* Contributing to and maintaining the Service Desk knowledge base.
* Identifying recurring issues and recommending process improvements.
* Conducting occasional on-site client visits in London.
✅ What We’re Looking For
* 3+ years in an IT support role, with solid 2nd line experience.
* Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS.
* Working knowledge of IT security tools (firewalls, antivirus, data protection).
* Excellent communication and interpersonal skills.
* Familiarity with ITIL or service management best practices (desirable).
* Relevant certifications (e.g., CompTIA A+, Network+, MCSE, CISSP) are a bonus
Salary: £33,000-£35,000
Are you an experienced IT support professional ready to take the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team.
💼 The Role
You’ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction.
🛠️ What You’ll Be Doing
* Delivering 2nd line IT support to customers across hardware, software, and network issues.
* Acting as an escalation point for junior analysts, supporting their development.
* Maintaining ticket queues and ensuring SLAs are consistently met.
* Liaising with clients and third-party vendors to resolve issues effectively.
* Contributing to and maintaining the Service Desk knowledge base.
* Identifying recurring issues and recommending process improvements.
* Conducting occasional on-site client visits in London.
✅ What We’re Looking For
* 3+ years in an IT support role, with solid 2nd line experience.
* Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS.
* Working knowledge of IT security tools (firewalls, antivirus, data protection).
* Excellent communication and interpersonal skills.
* Familiarity with ITIL or service management best practices (desirable).
* Relevant certifications (e.g., CompTIA A+, Network+, MCSE, CISSP) are a bonus
Reference: 223625716
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