D365 Support Analyst

100% Remote Work - Must Have SC Clearance

Our client is looking for an experienced D365 Support professional to join their team on a short term basis to support with a piece of project work currently ongoing, the correct candidate must have a current SC clearance to be eligible for this role.

Key Skills:

• Triage and assess user-raised tickets to identify defects or configuration issues.
• Provide support for a live Dynamics 365 Customer Service environment.
• Perform system administration tasks including user setup, permissions, and basic troubleshooting.
• Escalate technical issues to the external development partner when appropriate.
• Act as a liaison between internal users and the external development team.
• Must have strong working knowledge of Dynamics 365 Customer Service and experience in defect triage.
• Ability to interpret and communicate technical issues clearly to both technical and non-technical stakeholders.
• Experience supporting a new system with limited documentation.
• Excellent problem solving skills.
• Power pages experience useful.

D365 Customer Service Support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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