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Product Quality Manager - DUTCH NATIONAL

Posted on Oct 31, 2019 by IT Human Resources

Schiphol, Noord-Holland, Netherlands
Immediate Start
Annual Salary
  • Translate Customer Value Propositions and associated use cases/user journeys into relevant Quality of Experience/Quality of Service KPI's and targets
  • Implement VoC data and insights into the product development life cycle by providing processes, tools, and training that enable product managers to design and deliver high quality products that meet or exceed customer expectations
  • Develop improved, data driven prioritization models to achieve the optimal balance between new functionality and bug fixes to drive an excellent, market leading user experience
  • Introduce Proof of Value testing, validation of assumptions and trialing of different approaches, involving customers and partners
  • Inform pre-release test protocols with the relevant Quality of Experience KPI's for product performance testing, product trials and pre-launch (OFT) test feedback in close collaboration with central and local country teams
  • Be the subject matter expert on industry best practice in quality frameworks and continuous improvement methodologies
  • 5 years experience in a corporate/Matrix environment with proven track record in facilitating and leading improvement projects including change management
  • Background in Product Marketing/development/quality/CEX
  • Experience with Design for Six Sigma: using QFD to translate customer requirements into technical requirements, certifications in (Scaled) Agile Framework, SCRUM, etc. and or ITIL is a plus.
  • Customer focused
  • Able to work independently, yet collaboratively
  • Able to oversee, execute multiple projects and initiatives in a fast-paced environment
  • Excellent communicator/influencer
  • Pragmatic thinker with ability to analyze/interpret data and translate into actions
  • Team player, brings different viewpoints together to get the desired outcome
  • Flexible, able to adapt to changing environments and work under stress
  • Degree level/BSc. or equivalent in technical or engineering subject, MBA a plus

Fluent in English

ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Reference: 786140378

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Product Quality Manager - DUTCH NATIONAL

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