Design and implement Salesforce solutions
Deliver customised and scalable solutions within the Salesforce platform that meet current and future business needs.

Lead the configuration and deployment of Salesforce Cloud products
Manage the implementation of assigned Salesforce Cloud applications, prioritising configuration, then third-party tools, and custom development only when necessary.

Capture and translate business requirements
Participate in user sessions to document requirements in the form of user stories and support backlog refinement.

Own incident management and issue resolution
Act as the incident manager, ensuring rapid response to system issues to minimise business disruption and maintain service continuity.

Advise on application enhancements
Collaborate with Project Managers and Business Analysts to identify system improvements and define business cases to support future needs.

Plan and estimate implementation activities
Provide estimates and detailed plans across delivery life cycle phases including development, testing, training, communication, deployment, and post-launch support.

Demonstrate solution functionality
Present system functionality to business stakeholders during and outside sprint cycles, supporting solution validation and user alignment.

Ensure compliance with governance standards
Deliver solutions in alignment with the organisation's architecture principles, privacy regulations, and security standards.

Support testing and validation
Design and execute end-user acceptance testing, ensuring solutions meet defined requirements and quality benchmarks.

Evaluate solution options
Present and explain solution approaches, weighing the trade-offs between declarative configuration and custom development.

Perform impact assessments and maintain documentation
Conduct impact analysis for changes in scope and document related updates to requirements, system configurations, and data models.

Contribute to training and knowledge sharing
Support the development of training materials and documentation for both administrators and end-users.

Promote adoption of delivery and service methodologies
Encourage consistent use of Agile (project delivery) and ITIL (service management) practices to drive efficient, compliant, and high-performing outcomes.

Manage platform upgrades and feature adoption
Ensure the Salesforce environment remains current by coordinating system updates and enabling new features and capabilities.

Support ticket resolution and admin enablement
Assist administrators in ticket triage and resolution, providing mentorship, documentation, and knowledge transfer as needed.