• Act as CRM trusted advisor in support of business unit projects through all phases of requirement gathering, design, development, testing, and deployment; product demonstration and use-case modelling, business process development and related configuration, alignment and buy-in with stakeholders, direct support of business unit staff during launch, etc.

• Estimate work efforts required for each phase of a project or ticket, direct design, development, and implementation responsibility

• Provide product and technical expertise when scoping complex projects and related integrations

• Review code and solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose development

• Integration monitoring, trouble-shooting, and future integration requirement assessment, design, and development

• Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.

• Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts

• Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious

• Works under consultative direction toward predetermined long-range goals and objectives; determines and pursues courses of action necessary to obtain desired results

EXPERIENCE/EDUCATION:

• Advanced degree in Computer Science, Software Engineering, MIS or related field

• 4+ years previous development experience with Salesforce

• Salesforce Sales Cloud Consultant certification (preferred)

• Development experience with Salesforce CPQ (preferred)

• Development experience with Conga CLM (preferred)

• Salesforce Certified Advanced Administrator certification

• Salesforce Certified Platform App Builder certification

• DevOps platform experience preferred (eg Copado)

• Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform

• Experience working in Agile projects and managing workload with JIRA

• Proven ability to manage and resolve complex and ambiguous technical issues

• Demonstrated success with at least one large Salesforce integration project

• Experience with cloud or on-premise Middleware and other enterprise integration technologies

• Technical project management experience

• Understanding of UI design principles and best practices

• Exceptional analytical skills and experience working with large-scale, complex datasets

• Communication skills for both technical and business audiences