1st/2nd IT Support Analyst

Onsite Working

Financial Services

Lorien's leading financial services client are looking for a IT Support Analysts to join them on a contract basis on an initial contract basis.

In this role, Candidates will be responsible for supporting current specific Legacy hardware/software environments, as well as bespoke support tasks.

This role offers the opportunity to work with a diverse team of professionals in a fast-paced and exciting environment.

This role is based in Belfast.

This role will be Via Umbrella.

Working 5days a week on site.

This role will be working a shift rotation based on the location and support needs of the zone. Flexibility to work within other UK zone locations, as and when required.

What You'll do:

• Perform reporting/ad hoc tasks and be able to provide effective analysis and summaries of data.
• Working closely with IT Desktop Controls to provide stock inventory reports and inventory management.
• Maintain accurate records of the ITSM asset inventory and life cycle - including device deployments, user assignments, and hardware information
• Engaging and working on projects and requirements from transition/alignment/transformation across multi metiers.
• Additionally, project work within UK Le Comptoir Campus scope. Accountability and responsibility for the creation and upkeep of knowledge bases and key technical documentation.
• Adhere to the H&S guidelines, promote and action in accordance with metier and local policies.

Key Skills and Experience

• Desktop support competencies - Software & Hardware Level 1 & 2.
• Strong customer services competencies.
• Effective communication skills - written & verbal.
• Independently driven as well as a team member.
• Strong experienced Windows/MS Office and Messaging products.
• Experienced within the Banking or Financial Sector.
• Mobile device platform support.
• Experience of request or incident toolsets.
• Awareness of Microsoft OS build methodologies and toolsets.
• Good negotiation skills
• Ability to manage client base staff with differing character traits
• Reporting and minute writing to a high standard
• Able to balance a high tempo Production environment whilst also delivering elements of project work
• Plan and direct own activities with minimal management supervision.
• Expected to have prior experience of troubleshooting issues for a variety of applications, both written in-house
• and from external vendors.
• Possess experience of support for mobile devices iPhones/laptops/tablets.
• Display flexibility, adaptability and open-mindedness in response to frequent and/or significant changes to support needs, working closely with the rest of the UK and Global support teams, and assisting other regions as needs require.

Preferred Qualifications:

• Qualified in ITIL IT Service Management.
• Hardware Accreditation
• Exposure to Health Service Desktop services.

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.