Scheduler

We are recruiting for a Scheduler for a leading IT service provider based in Edinburgh.

An Scheduler is required to process Leaver requests and Incidents/requests management of IT tickets on behalf of our client.
The candidate will be expected to follow a clearly defined process for these requests.

Experience in the following areas would be preferable:
Ability to work as part of a team
Take ownership for customer hardware request and break-fix incidents
Scheduling and manage engineer's workload
Deal with customer escalation and escalate up when required
Able to multi task and plan schedules
Great Customer service skills
Accuracy and Attention to detail is paramount
Ability to work under their own initiative
Excellent communication skills
Ability to work under pressure within a fast-moving customer environment
Experience of ServiceNow IT Service Management Platform

This is an umbrella contract, the role is Inside IR35.