1st Line IT Support - Onsite | £24 per hour (Inside IR35) | 6-Month Contract | Immediate Start

We're recruiting on behalf of our client for a hands-on 1st Line Support Technician to join their IT Service Desk team. This is a fully onsite role, offering the chance to work across a dynamic, multi-site organisation. The contract runs for an initial 6 months, paying £24 per hour (Inside IR35).

What you'll be doing:

• Be the first point of contact for IT queries and incidents - phone, email, and remote support

• Log all tickets accurately using the internal Service Desk tool, with detailed notes of actions taken

• Diagnose and resolve common technical issues, escalating where needed

• Keep SOPs updated with quick win' fixes to help improve resolution times

• Monitor incoming calls and Service Desk emails, picking up tickets promptly

• Review escalated issues regularly to ensure SLAs are being met

• Provide general IT support including documentation and procurement

• Support the wider team as directed by the Service Delivery Manager or Head of IT

What we're looking for:

Experience & Background

• Previous experience in a customer-facing or service desk role

• Comfortable using IT systems day-to-day

• Ideally, a relevant diploma or NVQ (not essential)

• ITIL awareness or certifications is a bonus

Skills & Traits

• Confident communicator with strong telephone skills

• Solid knowledge of Windows OS and Microsoft Office

• Good problem solver with a proactive attitude

• Team player who can also work well under pressure

• Someone who brings energy, accountability, and a customer-first mindset