Start date: ASAP

Contract length: 18 months

Extension: yes

Workload: 100%

WFH: Hybrid setup

Tasks & Responsibilities:

Provide support including Identity Access Management (IAM) support, administration, and request management to the clients internal and external customers as part of the clients global support model

Service Level Management (SLA): report and monitor of performance according to agreed service levels; perform reporting and analysis of incident trends, problem management and SLA/KPI performance

Contribute towards the knowledge transfer between IAM tasks/teams

Actively contribute to and maintain Knowledge Base content

Support wide rollouts of new technologies by ensuring availability of support, Knowledge Base content and user communication.

Work with IT and Security teams across the to ensure effective incident, request, SLA and problem management processes according to ITIL standards and best practices; maintain and improve these processes.

Monitoring of incidents, service requests and team mailbox

Application Software testing: Operational Readiness testing

Mobile device configuration and support.

Must haves:

Experience in IAM support, administration, and request management while managing a team.

Ability to report, monitor, and analyze performance according to agreed service levels.

Experience with incident monitoring, request management, and problem management processes.

Knowledge of ITIL standards and best practices.

Previous experience with Active Directory, SailPoint & Microsoft Entra ID

Job Title: IAM Specialist

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.