Service Blueprinting & Journey Mapping:

• Creating visual representations: Ability to develop detailed service blueprints, customer journey maps, experience maps, and ecosystem maps.
• Tool proficiency: Experience with diagramming and collaboration tools (eg, Miro, Mural, Figma, Lucidchart).
• Digital Tools & Platforms: Understanding of digital technologies: Competent understanding of web and mobile technologies, APIs, and data management.

Knowledge: Service Design Principles & Methodologies:

• Deep understanding of core service design principles: Human-centred design, co-creation, holistic thinking, etc.
• Familiarity with various service design methodologies and frameworks: Design Thinking, Lean Service Design, Agile, Systems Thinking

Facilitation & Workshop Management:

• Experience planning and facilitating workshops with diverse stakeholders.
• Ability to guide discussions and generate creative solutions.

Business Acumen:

Understanding of business goals and constraints: Ability to align service design solutions with business objectives and feasibility.