Methods are looking for Senior Service Designer for with BPSS clearance for a 6-month engagement to start ASAP. We are looking for a working level Service Designer able to demonstrate reasonable experience of fulfilling the role within a multidisciplinary agile team working in government. We need the Service Designer to be able to demonstrate how their work would approach satisfying user needs within the context business or policy goals.

Remote with onsite work as and when required at any of these hubs (Manchester, Newcastle, Leeds, Sheffield,)

About the role

Service Blueprinting & Journey Mapping:

• Creating visual representations: Ability to develop detailed service blueprints, customer journey maps, experience maps, and ecosystem maps.
• Tool proficiency: Experience with diagramming and collaboration tools (eg, Miro, Mural, Figma, Lucidchart).
• Digital Tools & Platforms: Understanding of digital technologies: Competent understanding of web and mobile technologies, APIs, and data management.

Knowledge: Service Design Principles & Methodologies:

• Deep understanding of core service design principles: Human-centred design, co-creation, holistic thinking, etc.
• Familiarity with various service design methodologies and frameworks: Design Thinking, Lean Service Design, Agile, Systems Thinking

Facilitation & Workshop Management:

• Experience planning and facilitating workshops with diverse stakeholders.
• Ability to guide discussions and generate creative solutions.

Business Acumen:

• Understanding of business goals and constraints: Ability to align service design solutions with business objectives and feasibility.