Helpdesk Support

Contract - 3 months

Livingston - Onsite (5 days per week)

A new, short-term IT Helpdesk Contract has just arisen with a well-known Client of ours.

We're on the lookout for a hands-on, tech-savvy problem solver to work with our Client, keeping their IT systems running smoothly and helping to resolve technical issues that arise. The successful candidate will be a go-to person for deskside & remote support, user & systems admin, hardware fixes, software updates, and all things network-related.

Key tasks & responsibilities will include:

• Supporting users across head office and remote sites
• Managing hardware (PCs, laptops, printers etc)
• Keeping software and systems up to date and secure
• Troubleshooting network and connectivity issues
• Handling tickets and making sure issues get sorted fast

And to be successful, we're seeking candidates with the following knowledge & experience:

• Demonstrable knowledge & experience working in a similar IT Helpdesk Support, Service Desk Support or IT Support role
• Solid Windows (Win 7/10/11, Server 2008/2016) & Microsoft Office (2016/O365) knowledge/experience
• Networking basics (TCP/IP, etc.)
• Someone proactive & reliable with excellent problem solving & troubleshooting skills
• Someone with excellent communication & internal customer service skills

If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV.

PLEASE NOTE, with an onsite requirement 5 days per week, our Client is ideally seeking candidate who are locally based and ideally those who are available now or at short notice.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race, and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.