We are looking for a motivated and enthusiastic Junior IT Support Technician to join our customers growing IT team. This is an entry-level position ideal for someone at the beginning of their IT career. You'll gain valuable hands-on experience while supporting internal users and learning from experienced professionals.

Key Responsibilities

• Provide first-line support to employees for hardware, software, and networking issues
• Set up desktops, laptops, mobile devices, and peripherals
• Assist in installing and updating software, applications, and operating systems
• Help maintain and organize IT equipment inventory and documentation
• Monitor and log support tickets, ensuring timely resolution or escalation
• Support the team in maintaining IT security practices (eg, antivirus, password policies)
• Learn and follow IT policies, procedures, and best practices

Required Skills & Attributes

• Basic understanding of computers, operating systems (Windows/macOS), and common software
• Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams, etc.)
• Good problem-solving and communication skills
• Willingness to learn and take initiative
• Ability to work independently and as part of a team
• Strong attention to detail and an organized approach
• A positive attitude and customer-focused mindset