People Operations Officer - Welwyn Garden City

Welwyn Garden City - On-site 5 days per week

Salary - £36,000 - £38,000 per annum plus competitive benefits

A People Operations Officer is required for our client based in Welwyn Garden City. This role is accountable for delivering comprehensive HR support and guidance across the organisation. It encompasses the full spectrum of HR responsibilities, including recruitment, employee relations, performance management, and career development. The position also plays a vital role in fostering a positive, inclusive workplace culture, enhancing employee engagement, and driving diversity and inclusion initiatives across the region.

Key Responsibilities:

Core HR Support

• Provide advice on performance management, pay and benefits, disciplinary actions, grievances, and employment law.
• Support managers with recruitment, onboarding, job descriptions, and employee performance monitoring.
• Promote diversity, inclusion, equality, and health and safety across the organisation.

Operational & Administrative Duties

• Manage personnel records, update HR databases, and ensure accurate payroll and benefits processing.
• Maintain compliance with employment policies and legal standards, including Right to Work checks and reference requests.
• Support the full employee life cycle-from onboarding to exit interviews-and process employment changes.

Data & Reporting

• Maintain tracking systems, generate reports, and deliver key HR metrics.
• Document learning and development activities and support internal communications.

Point of Contact & Collaboration

• Act as the first point of contact for HR-related queries, escalating complex issues as needed.
• Collaborate with managers on recruitment campaigns and agency worker engagement.
• Provide cover for team members during absences.

Key Skills:

• Extensive employment law knowledge and experience working in a similar role
• CIPD Level 3 qualified or equivalent
• Proficiency in Microsoft Office packages, including excel

Interested? Please submit your updated CV to (see below) at Crimson for immediate consideration.

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Crimson is acting as an employment agency regarding this vacancy