Relationship Assistant

Initial 12 month duration (potential to extend)

Hybrid (2 days per week in Warwick office)

Salary: £37,500 per annum

My client is a leading player in the energy sector, focused on delivering exceptional service to their B2B customers while driving innovation and continuous improvement. We are currently seeking a dynamic and proactive Relationship Assistant to join their team.

The Role:

As a Relationship Assistant, you'll be at the heart of our customer engagement strategy-supporting and leading critical initiatives to enhance our relationships with key stakeholders, including executive and senior-level contacts. This is a multi-faceted role requiring excellent communication skills, strategic thinking, and hands-on CRM expertise.

Key Responsibilities:

• Manage and resolve customer complaints in a professional and timely manner
• Maintain and strengthen relationships with B2B clients and internal stakeholders
• Lead on assigned projects and pieces of work with autonomy and accountability
• Draft high-quality strategic briefs and internal papers for senior leadership
• Support CRM-related tasks, particularly within Salesforce
• Undertake regular data cleansing and accuracy exercises
• Identify and drive continuous improvement initiatives across customer operations

What We're Looking For:

• Previous experience in a B2B customer-facing role, ideally within the energy industry
• Strong communication skills with experience dealing with executive/senior-level stakeholders
• Proficient in CRM systems, especially Salesforce
• Confident writing formal briefs and strategic documents
• Strong attention to detail and ability to manage multiple tasks
• A proactive attitude and ability to work independently

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