Role: Endur L2 Support
Location: London, UK
Working Mode: Hybrid (Weekly 3 days Onsite)
Contract Type: Inside IR35
Duration: 6 months
Rate: GBP 550-600 per day on Inside IR35

Detailed Job Description:
This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including:

- At least 5 years of demonstratable experience using the Endur product.
- Endur L2 with techo-functional type experience, preferably Front and Middle Office experience
- In depth functional understanding of the Endur product with preferably Gas, Power or Client market experience
- Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution
- Working directly with users (in office and remotely) to understand and resolve issues in a timely manor
- Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement
- Good understanding of deal life cycle processes
- Comfortable working in shifts (US/Singapore hours)
- Major incident handling experience
- Utilising experience and bp process to triage and prioritise issues and tickets
- Excellent communication skills and experience gained in a commercial environment, as set out below.

Nice to have experience:
- Experience in AWS platform and technologies
- Experience using Azure DevOps for work item management
- Experience of the ITRS Geneos platform/application
- Experience of using and developing APM