Genesys PureCloud Consultant
Posted on Oct 29, 2019 by Spring Technology
Role: Genesys PureCloud Consultant.
Contract: 3 months rolling
Day Rate: £500 per day
*Genesys Pure Connect (CIC) and Genesys PureCloud Global project experience
*Requirement gathering, Solution Design, Implementation.
*Genesys telephony platform Integration experience desirable; Salesforce, Service Now, Skype for Business, Siebel, CRM, CISCO, Avaya
*Deep expertise and familiarity with the Genesys products; PureCloud, PureEngage, PureConnect,
*Knowledge of automatic call distribution (ACD)
*PureCloud from a design & architecture angle, defining functional and nonfunction, configuration, reporting & system optimisation.
*Experience defining and developing robust Contact Center reporting/analytics solutions
Profiles, recommendations and enquiries welcomed - (see below)
Genesys, PureCloud, PureConnect Premise, CIC, PureConnect Cloud, CaaS, PureEngage, Genesys Enterprise offering, amazon connect, AWS, Amazon Web service, PureCloud Voice, BYOC Cloud, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence, CosmoCom, Cloud Contact Centre, Contact centre outsource, Unified Communications, UCaaS, Contact Center, CCaas, Communications Platform, CPaaS, customer engagement, Customer Experience Platform, CX, ACD, Speech Enabled IVR, Omnichannel Interaction. unified comms, Unified communications, SIP, TCP, VOIP, IVR, Customer interaction
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