Technical Support & L2 Technical Engineers

Locations: Hybrid and one of the following; Cheltenham, Bristol, Feltham, Preswick or Cardiff

CLEARANCE: SC AND MOD CLEARANCE IS REQUIRED WILL NOT PUT THROUGH CLEARANCE

Nationality: British Nationals only

Rate: Neg

Status: Inside IR35

Term: Initial 6 months

We are looking for multiple experienced IT support professionals to join our clients teams across several locations in delivering reliable, on-site technical services across various UK locations. If you're skilled in troubleshooting and customer-focused, we want to hear from you.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals

• Re-image devices and reinstall or configure applications

• Troubleshoot Windows OS, hardware, and enterprise applications

• Coordinate with third-party vendors for escalations and hardware replacement

• Document issues and resolutions in ITSM tools (ServiceNow, Remedy, etc.)

• Install pre-packaged software manually from USB

• Support Windows 10 to Windows 11 in-place upgrade migrations

• Perform hardware refresh activities as required

Requirements

• Proven experience in desktop and user support roles

• Strong troubleshooting and communication skills

• Familiarity with Microsoft 365, Teams, and ServiceNow