Head of Community - Marketplace

London

£80K - £120K

Overview:

Salt are seeing an experienced Head of Community for a newly created role with one of our established clients within the burgeoning online marketplace industry.

This role sits within the Brand & Communications function and plays a critical part in shaping how our client connect with and grow their members and community.

Ideally you'll have experience across community, social, PR, and content with proven ability to drive engagement and brand awareness.

Key Responsibilities:

• Own and deliver the end-to-end community strategy, aligning with brand and business goals.
• Manage and grow community platforms (online and offline), developing tailored engagement plans.
• Build frameworks to measure impact, linking community engagement to revenue, retention, and brand awareness.
• Leverage member insights to inform content, campaigns, and product development.
• Activate grassroots initiatives and ambassador programs to boost reach and advocacy.
• Collaborate cross-functionally to integrate community voice into marketing and company strategy.
• Monitor sentiment, feedback, and metrics to optimise engagement and inform decision-making.
• Champion community management internally and manage a small team.

Experience & Skills:

• Significant experience in community management with a track record of growing and sustaining active communities.
• Expertise in social media, content strategy, and PR, with a focus on advocacy and engagement.
• Strong analytical and reporting skills; comfortable using data to guide strategy.
• Experience working cross-functionally across marketing, product, and support teams.
• Management experience with the ability to lead and grow a team.
• Excellent communication and project management skills.

Apply to find out more

*Rates depend on experience and client requirements