Service Management Consultant - SC Cleared - Outside IR35

Service Manager - Process Migration (ITIL v4 - Jira/ServiceNow)
Programme: Critical Government Data Programme
Location: Hybrid (Once a week Travel)
Clearance: SC Clearance Required
Duration: 11 months initial remit (spread across 2 contracts)

Overview
Join a delivery-focused team enabling a critical government data programme. As Service Manager, you'll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing-defining how services are supported, monitored, and improved across central and product teams.

How This Role Fits In
You'll support the build-out of a service management architecture that enables applications to be:
Effectively monitored
Reliably supported
Transparently reported on
Continuously improved
You'll help migrate key practices into the Home Office's enterprise-wide ServiceNow environment to ensure operational scalability.

Key Responsibilities
Lead hands-on migration of core practices:
o Incident Management
o Problem Management
o Change Enablement
o Service Desk
o Request Fulfilment
Plan and facilitate detailed workshops with Civil Servants to:
o Explain impacts of process migration
o Ensure dependencies are surfaced and addressed
o Secure full stakeholder buy-in
Work closely with technical and non-technical teams to ensure a smooth transition from Jira to ServiceNow
Contribute to a broader Service Management Architecture enabling end-toend operational support

Required Experience
ITIL v4
Hands-on migration of service practices to ServiceNow (Jira to SN migration experience is ideal)
Deep stakeholder engagement skills with Civil Service or public sector experience preferred
Background in consulting or advisory capacity, driving change in structured environments
Ability to communicate technical transformations in plain English to a broad audience