Digital Service Manager

Client Success & Digital Service Manager - Insurance - Permanent

Our client, a global specialty insurance broker, is looking for a Client Success & Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment to drive maximum value from new and existing product offerings.

You'll be great for this role if:

• You are passionate about working closely with valued clients, to onboard and respond to client needs
• You enjoy getting hands-on-resolving client and admin issues, helping onboarding teams, and working across PMO and client support
• You've managed vendor relationships, including defining KPIs and overseeing ticket resolution
• You can manage enhancement requests and feed them into agile product backlogs
• You've worked solo or in lean teams and are comfortable leading both the design and delivery of service functions
• You have hands-on experience building or managing ITIL/ITSM processes in digital or SaaS environments
• You've worked in digital service management, ideally in insurance, broking, or InsurTech environments
• You have knowledge of Agile, Scrum, or Product Ownership frameworks

This is a permanent opportunity paying £80,000 - £110,000 + bonus (15-20%). The role offers hybrid working, with 3 days per week in a London office.

Client Success & Digital Service Manager - Insurance - Permanent