Role Overview:

We are seeking an experienced and proactive Project Manager to oversee and coordinate critical service operations projects with a strong focus on Air-to-Ground (A2G) network service management. The ideal candidate will have a robust background in telecom service operations, supplier coordination (Ericsson and Nokia), and a good understanding of service management systems and financials. This role also encompasses elements of estates management and requires regular interaction with external authorities and internal stakeholders.

Key Responsibilities:

• Work closely with Service Operations teams and strategic suppliers (Ericsson and Nokia) to ensure timely and efficient delivery of services.

• Manage and support Service Management activities, ensuring alignment with relevant processes and systems (including OSS, NetAct, DCAP, etc.).

• Act as a key point of contact with external Authorities to define, negotiate, and manage operational interfaces and interaction models for the A2G Network.

• Oversee project financials related to A2G Service Management, ensuring transparency, compliance, and cost-effectiveness.

• Contribute to Estates Management, ensuring that infrastructure requirements are aligned with service and operational needs.

• Drive project timelines, risks, and resource planning while maintaining alignment with strategic objectives.

• Provide regular status reporting to leadership and stakeholders, escalating issues when necessary.

Required Skills & Experience:

• Proven experience in telecom service operations project management, especially working with vendors such as Ericsson (E ) and Nokia.

• Strong understanding of Service Management principles and tools (OSS, NetAct, DCAP).

• Demonstrated experience engaging with regulatory or governmental authorities.

• Familiarity with financial management in the context of service delivery and operations.

• Exposure to or experience in Estates Management or infrastructure coordination is a plus.

• Excellent communication, stakeholder management, and negotiation skills.

• Ability to work independently in a complex, fast-paced environment.