Helpdesk Agent| 3 Month Contract | (Inside IR35) | Hybrid | Starting ASAP

Day Rate: DOE

About the Role: Support the delivery of Scotland's Digital Health and Care Strategy by providing front-line technical support across platforms and applications, including Turas and the National Digital Platform. The role involves working within the Infrastructure and Operations Business Unit to deliver high-quality digital products and services. The User Support team provides technical support for the Turas platform.

Main Duties:

• Respond to support enquiries promptly and courteously.
• Investigate technical issues reported by users and colleagues.
• Escalate significant issues to the Support Team lead or Delivery teams.
• Collaborate with team members to identify common issues and suggest improvements.
• Manage workload proactively via a service desk and maintain up-to-date records.

Essential Skills & Experience:

• Experience in a fast-paced customer service environment.
• Confident communication with internal and external customers, both written and verbal.
• Ability to organize work flexibly within a multi-stakeholder/multi-deadline environment.
• Teamwork and independent work capabilities.
• Experience in fast-paced environments with strict deadlines.
• Ability to work with minimal supervision and meet deadlines.
• Flexible approach to learning and problem-solving.
• Commitment to personal and professional development.
• Excellent interpersonal and customer service skills.
• Thorough, patient, and dedicated to resolving customer issues.
• Quick understanding of complex business processes.
• High level of IT skills, including Microsoft 365.

This role is Inside IR35. Applicants must hold or be willing to apply for a valid Basic Disclosure Scotland. Please click the link to apply.