3rd Line Team Leader

+Permanenet opportunity

+On site in Glasgow Scotland

+Secuirty cleared role

+£50,000 - £65,000

An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians that can support our customer in the delivery of training systems and the continuation of training for our armed forces personnel.

We are looking for a skilled 3rd line Support Engineer that has team lead experience to build a new team of 2nd/3rd line technicians. If you are looking build your portfolio this will be the ideal opportunity to grow your IT knowledge and management skills. You would be expected to have good leadership & communication and be able to impart your knowledge to junior team members. To enable this a good level of experience and understanding of IT support is required. There are opportunities to skill up with self-study and training in some of our technologies that you will be expected to support. Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region.

You will be working with remote teams based at other sites around the UK and inter team liaison and communication is an important aspect. This opportunity is a customer facing role, liaising with the key customer to provide guidance and support to ensure we are meeting our contractual expectations. You will create processes and instructions for the team to support our customers and corporate partners that will meet our KPI's/PI's.

Experience required:

+Knowledge of military security, Protected Document Register and Joint Service Publication's (PDR/JSP's) would be advantageous.

+The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your line management.

+In addition to leadership experience an understanding of IT support and infrastructure.

Good knowledge and experience of the following technologies:

• NetApp
• Virtualisation (VMWareV-Sphere)
• Microsoft Server 2019
• CISCO/Juniper Network, Switches
• McAfee
• ITIL Processes

If you'd like to discuss this 3rd Line Team Leader role in more detail, please send your updated CV to (see below) and I will get in touch.