Service Support Analyst - Active Directory, Troubleshooting

Our client, a leading global insurer, is seeking a Service Support Analyst to take full ownership of incidents and service requests, ensuring they are managed in line with established policies and procedures.

Experience required:

• Incident logging and queue management
• 1st/2nd line troubleshooting of hardware and IT issues
• Equipment swaps (eg, Wyse terminals, monitors)
• Setup and support of mobile devices (iPhones, laptops, Surface Pros)
• User permissions management via Active Directory
• Delivering new starter inductions
• Creating and maintaining user and service desk documentation

This is a six-month fixed-term contract, based on-site five days a week, with some potential for hybrid working. If you feel you have the right skill set, to take on this fantastic opportunity, please apply. Successful candidates will be contacted within 2 working days.

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Service Support Analyst - Active Directory, Troubleshooting