Level 2 IT Support Engineer - 6 Month Contract - Immediate - Inside IR35

We're hiring a Level 2 IT Support Engineer for a 6-month contract. You'll provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.

Key Responsibilities:

• Provide support for desktops, laptops, printers, and peripherals
• Re-image devices and configure applications
• Troubleshoot Windows OS, hardware, and enterprise apps
• Coordinate vendor support for hardware issues
• Document incidents/resolutions in ITSM tools (eg, ServiceNow)
• Install and configure PCs, mobile devices, and related software
• Support printer setup, drivers, and repairs
• Provide onsite/remote technical support
• Manage and resolve tickets within SLA
• Create and maintain support documentation

Essential Skills:

• Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
• Experience with software installs, device refresh, and application support
• Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and Firewall basics
• Skilled in ITSM tools and SLA-based ticket resolution
• Excellent communication and documentation skills

Desirable Skills:

• Experience with O365, Active Directory, DNS, Group Policy
• Familiarity with ITIL practices and 2nd line support
• Comfortable engaging users, vendors, and senior stakeholders

Contract Details:

• Job Title: Level 2 IT Support Engineer
• Start Date: ASAP
• Duration: 6 months
• IR35: Inside IR35
• Location: Cheltenham - 5-DAYS A WEEK ONSITE
• Rate: £275PD -£315PD

Level 2 IT Support Engineer - 6 Month Contract - Immediate - Inside IR35