Senior UX/UI designer - Insurance industry expertise

We are seeking an experienced freelance UX/UI Designer with recent expertise in the Insurance sector to join our team remotely for a London-based client in the Financial Services industry. The role focuses on developing a new Claims platform, and the ideal candidate will have a strong portfolio showcasing intuitive and engaging user experiences for web applications, with a particular emphasis on recent Insurance sector projects, ideally in claims management. You will collaborate with business users, product owners, and Front End developers to design user-centric solutions that are accessible, credible, and productive.

Responsibilities

• Collaborate with cross-functional teams to define and implement innovative solutions for product direction, user experience, and interaction design.

• Conduct user research and evaluate feedback to inform design decisions and create user personas, with a focus on Insurance sector users.

• Develop wireframes, storyboards, user flows, process flows, and site maps to communicate interaction and design ideas effectively.

• Conceptualize solutions that simplify complex design challenges, ensuring user-friendliness in the context of Insurance claims platforms.

• Present deliverables to stakeholders and iteratively refine designs throughout the project life cycle.

• Work with product and solution owners to collect and evaluate user requirements specific to the Insurance industry.

• Establish and promote design guidelines, best practices, and standards aligned with in-house design systems.

• Support visual design stages as needed, ensuring consistency with established UI components and design systems tailored to Insurance applications.

Requirements

• 5+ years of proven experience as a UX Designer with a strong portfolio demonstrating recent web application design in the Insurance sector, particularly in claims management.

• Expert proficiency in Figma (mandatory).

• Advanced skills in Design Systems & UI Components (mandatory).

• Expertise in Customer Journey Mapping (mandatory).

• Strong experience in User Research & Personas (important).

• Fluent English (mandatory, both written and verbal).

• Recent and demonstrable experience in the Insurance sector, with a strong preference for expertise in claims-related projects.

• Excellent UX design skills with a focus on user-system interaction in Insurance applications.

• Strong presentation skills to communicate designs and solutions to diverse stakeholders.

• Creative problem-solving abilities and a proactive approach to addressing design challenges in the Insurance domain.

• Up-to-date knowledge of the latest UX trends, techniques, and technologies, particularly those relevant to the Insurance industry.

• Qualifications or accreditations in Human-Computer Interaction, Interaction Design, or a related field.

Deliverables

• Wireframes and storyboards.

• User flows, process flows, and site maps.

Technical Skills

• Figma: Expert (mandatory).

• Design Systems & UI Components: Advanced (mandatory).

• Customer Journey Mapping: Expert (mandatory).

• User Research & Personas: Advanced (important).

Linguistic Skills

• Fluent English: Mandatory.

Profile Definition

The UX Designer will integrate storytelling into the user experience, ensuring the platform is easy to navigate, accessible, trustworthy, user-friendly, credible, and productive, with a specific focus on meeting the needs of Insurance sector users. The role requires deep, recent expertise in the Insurance industry to deliver a seamless and engaging experience tailored to claims processes.

Contract Oustide iR35

Please only apply if you have strong insurance sector experience.