Digital Service Manager

Digital Service Manager - Insurance - Permanent

Our client, a Global Specialist Insurance broker, is looking for a Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment and implement service management processes from the ground up.

You'll be great for this role if:

• You have hands-on experience building or managing ITIL/ITSM processes in digital or SaaS environments
• You've worked in digital service management, ideally in insurance, broking, or InsurTech environments
• You enjoy getting hands-on-resolving client and admin issues, helping onboarding teams, and working across PMO and client support
• You've managed vendor relationships, including defining KPIs and overseeing ticket resolution
• You can manage enhancement requests and feed them into agile product backlogs
• You've worked solo or in lean teams and are comfortable leading both the design and delivery of service functions
• You have knowledge of Agile, Scrum, or Product Ownership frameworks

This is a permanent opportunity paying £80,000 - £120,000 + bonus (15-20%). The role offers hybrid working, with 3 days per week in a London office.

The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website.

We know that the most successful teams have a diversity of background, experience and approach.

When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs.

Digital Service Manager - Insurance - Permanent