The role of Technology Support Analyst will be expected to provide additional IT service support resource to the Technology team in support of our growing business needs and requirements.

This role will provide support service delivery of the technology estate, provide face to face and remote support to the organisations internal staff and assist with supporting other functions of the IT team to deliver first class service.

Client Details

A leading accountancy and advisory firm in London

Description

* Support all technology systems and software across the firm including AV technology and in-meeting room technology solutions.
* Support and promote an ITIL framework of working covering, incident, problem and change.
* Ensure the ticketing systems is properly maintained, and calls, as well as users, are updated on and actioned in accordance with agreed timescales.
* Review the ticketing system to identify trends, recurring issues and escalate as appropriate.
* Maintaining asset registers for all devices.
* Assist with the implementation of new software and practices for internal clients.
* Work with the Technology Team to identify best practice, continual service improvement, and future development opportunities.
* Work with Outsourced Security advisors to ensure the firm continue to improve security posture.
* Review and update procedures of all areas of technology to ensure that they are appropriate and in accordance with best practice.
* To be fully familiar with the firm's technology compliance policies including backup, antivirus, data protection, security and confidentiality.
* To engage with vendors when dealing with support issues and/or maintaining vendor relationships.
* Work in collaboration with the wider IT team where applicable to support delivery of IT projects.

Profile

* Have previous experience in a Technology Support role within a ITIL principled environment.
* Have Microsoft 365, Azure, Intune, Microsoft Teams, and Windows 10 experience.
* Possess a good knowledge of PC and related hardware and software troubleshooting.
* Have knowledge of networks and networking principles.
* Have experience delivering user training and developing accurate customer and engineer documentation.
* Have exceptional customer/relationship management experience.
* A good understanding of AV and conference facilities.

Job Offer

* Competitive Salary

* Pension Scheme

* Flexible working after 3 months of service