Seeking an experienced AWS Infrastructure Support Engineer to join our esteemed public sector project on a permanent basis.

Note: Candidate must have Active SC & NPPV3 clearance.

Key Responsibilities:

• Provide hands-on support and maintenance for on-prem infrastructure, including network Switches, Firewalls, Windows desktops, and Linux operating systems.
• Adopt an automation-first approach using Scripting languages such as Shell, PowerShell, and Ansible playbook.
• Support infrastructure patching and security vulnerability remediation.
• Diagnose and troubleshoot problems effectively.
• Develop and maintain secured environment practices.
• Manage L2/L3 customer support requests with strong interpersonal skills.
• Shadow the Solutions Team to assist in writing operational procedures supporting the project.

Essential Skills and Experience:

• 15+ years of experience in a professional, agile environment.
• Proficiency in Windows and Linux system administration, including building, hardening, and managing Linux operating systems.
• Experience in automating processes using Shell, Ansible, Python, and PowerShell Scripting.
• Expertise in Juniper Firewall configuration and patching.
• Proficiency in switch configuration and patching.
• Experience with MS Active Directory configuration and management.
• Hardware asset management, including printer configuration.
• Nexus security scanning.
• Monitoring using Grafana, Prometheus, Alert Manager and Node exporter.
• Back-up and restore monitoring/validation.
• Problem diagnosis, troubleshooting, and fixing through log aggregation and analysis.
• Experience with Git, Jira, Confluence, and ServiceNow for incident and change management.

Desired Skills and Experience:

• At least 2+ years of experience with a broad range of AWS technologies (eg, EC2, RDS, ELB, EBS,EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain an AWS-based cloud solution, with an emphasis on best practice cloud security.
• Expertise in provisioning infrastructure using Terraform and VMs with tools such as Vagrant.
• Solid experience as a DevOps Engineer in a 24x7 uptime AWS environment, including automation experience with configuration management tools.
• Knowledge of Jenkins pipeline using Groovy script.
• Knowledge of Windows System Update Service and DFS Replication.
• Experience with Windows Group Policy Objects and access/permissions control via GPO.
• Experience in automating and codifying the installation of software packages.
• Extensive experience in supporting business critical infrastructure.
• Self-starter, comfortable working in both process-driven and ambiguous environments.
• Experience and passion for working within Central Government and other sectors.
• Proven capability of working successfully with customer stakeholders and end-users, quickly building successful relationships, and establishing credibility.
• Passion for digital and technology, with the drive and determination to continually learn new things and develop yourself and others.
• Strong organizational skills, with the ability to work independently in a highly collaborative, team-based environment.