Operations Engineer
Location: Telford (Security Clearance: SC required)
Project Duration: 12 May 2025 - 30 June 2027

Role Summary:
Operations Engineer supporting the Transfers Team. Responsible for maintaining system stability, managing incidents, and ensuring live service continuity across key platforms such as EPG/PTX and KANA. This role requires active SC clearance due to the sensitive nature of the work.

Key Responsibilities:

• Delivering live service support with a focus on SLA adherence and high availability.

• Investigating incidents and performing root cause analysis via ServiceNow.

• Conducting daily checks, queue monitoring, and routine operational validation.

• Supporting infrastructure activities including patching and failover processes.

• Assisting with onboarding and providing cross-team support.

• Engaging in workshops, service reviews, and collaborative problem-solving sessions.

Core Skills & Technologies:

• Essential: ServiceNow, Live Service Support, Incident Resolution, Root Cause Analysis

• Desirable:

  • ITIL Framework

  • PowerShell Scripting

  • Job Scheduler tools

  • Splunk & Dynatrace for monitoring and diagnostics

  • GitLab version control

  • Windows environment experience

Additional Attributes:

• SC clearance required and maintained throughout the role.

• Strong methodical and analytical skills for issue resolution.

• Awareness of business impact and commitment to service excellence.

• AWS Cloud certification beneficial but not mandatory.