Senior Service Manager- Insurance

We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract.

This role will be 80% client focused and it's for one of their most critical products, will be seeking someone with a strong level of client facing experience.

Inside IR35

Hybrid- 2 days a week in Reigate

Responsibilities:

• Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes.
• Work with internal teams to ensure end to end service delivery is being provided to all clients.
• Build relationships with internal and external stakeholders.
• Serve as an escalation point for client issues.
• Work with Incident response teams to ensure service resolution.
• Liaise and communicate with clients during major incidents.
• Maintain, improve, and promote the Service Catalogue
• Work on projects to ensure Service management processes are covered and documented.
• Help to promote the Service Management function across functions.
• Be a trusted partner for both internal and external stakeholders.and will support Service Management and Delivery Leadership with:
• Program planning and execution through eengagement in defined quarterly planning aligned with functional team leads.
• Definition and execution of future support strategy, Business Continuity Plans (BCP), and regulatory compliance

Experience:

• Experience implementing service improvement plans
• Proven experience working in a service management capacity for a market facing SaaS provider.
• ITIL V3 or V4 qualification, and professional Understanding of ITIL framework
• Proficiency in using service management software and tools (eg, ServiceNow, BMS, etc.)
• Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success.
• A bachelor's degree in business administration, Management, Information Technology, or a related field is valuable.
• Insurance/Financial sector experience

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.