IT Helpdesk Administrator urgently required to cover a contract in Jersey.

You must be based 'On-Island' in Jersey due to the nature of this role.

We're currently partnering with a respected and long-established law firm in Jersey to recruit an experienced IT Helpdesk Administrator for an initial 3-month day-rate contract. This is a hands-on, first and second-line support role, in a professional and fast-paced legal environment.

Great opportunity to step into a well-structured organisation, that values it's IT function and is undergoing exciting digital enhancements. If you're a confident and user-focused IT support professional who thrives in service-driven environments, this could be the perfect contract for you.

Key Responsibilities

• Provide first and second-line technical support across the firm (hardware, software, printers, VPN, etc.)
• Manage support tickets and ensure timely resolution of issues
• Set up and decommission user accounts, hardware, and permissions (Active Directory, M365)
• Deliver excellent on-boarding and off-boarding support, including equipment provisioning
• Troubleshoot Microsoft 365, Windows 10/11, and basic networking issues
• Maintain IT asset registers and support documentation
• Collaborate with third-party IT providers as needed for escalations or system maintenance
• Ensure compliance with internal IT policies and support security protocols

What We're Looking For

• Proven experience in an IT helpdesk/support environment, ideally within a legal or professional services firm
• Proficiency in Microsoft 365, Windows operating systems, and Active Directory administration
• Strong problem-solving and communication skills with a calm, service-oriented approach
• Able to work independently and manage multiple support queries in a structured way
• Exposure to legal case/document management systems is advantageous (eg imanage and Intapp)

Why This Role?

• 3-month contract with good chance of extension
• Competitive day rate, depending on experience
• Gain exposure to a legal IT environment in one of Jersey's leading firms
• Opportunity to make a tangible impact and always potential to secure a longer-term position
• Supportive and well-respected IT team with professional development options if extended

Interested?

If you're immediately available (or available at short notice) and looking to step into a role where you can add value from day one, we'd love to hear from you.