2nd Line IT Support Contractor - Liverpool - £140 per Day (Outside IR35)

We are working with a well-known retail brand who are seeking a 2nd Line IT Support Contractor to join their team on a 3-month contract, based onsite in Liverpool.

This is a fantastic opportunity to work in a lively, fast-paced environment, supporting a wide range of IT systems and users. The role is Outside IR35 and offers a daily rate of £140.

Key Responsibilities:

• Provide 2nd Line support across a Microsoft-based environment, including O365, Windows 10/11, and Active Directory.
• Troubleshoot and resolve hardware and software issues for end users.
• Manage user accounts, permissions, and access rights.
• Support and maintain laptops, desktops, printers, and mobile devices.
• Escalate complex issues to 3rd Line Support when necessary.
• Ensure all incidents and service requests are logged and updated within the ITSM tool.
• Maintain excellent communication with users throughout the incident life cycle.

Key Skills & Experience:

• Proven experience in a 2nd Line Support role.
• Strong working knowledge of Microsoft technologies, particularly O365 and Windows OS.
• Good understanding of Active Directory, Exchange, and basic networking (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service approach with good written and verbal communication skills.
• Ability to prioritise tasks and work effectively under pressure in a busy environment.

Additional Information:

• This is a fully onsite role - candidates must be able to commute to Liverpool daily.
• Immediate start preferred.
• 3-month initial contract with potential for extension.