Senior Sage x3 Consultant/Architect

Whitehall Resources are currently looking for a Senior Sage x3 Consultant/Architect.

Key Tasks:

. To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications.
. To provide excellent customer service.
. To ensure software knowledge is kept up to date.
. To ensure the proper protection of any customer data in accordance with Company protocols.
. To keep internal systems properly updated at all times as required by the organisation.
. Record all support logs and related actions on the support database in a clear, understandable and accurate manner.
. Keep the customer up to date with the progress of log investigation or resolution.
. Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
. Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
. Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
. On occasion, provide on-site support/consultancy services to client base.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.