IT Support Engineer (2nd/3rd Line) - Nuclear Site Support

Based - Suffolk or Somerset (5 days a week on site)

Rate - £250-300/day inside IR35

Length - 6 months with possible extension to 12 months

Must be eligible for SC clearance

Key Responsibilities:

• Ensure a Safe Working Environment:
  Maintain strict adherence to site safety protocols and regulatory compliance while operating within the Nuclear Site IT Services Support function.
• Operational Support for Station Activities:
  Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution.
• IT Incident Resolution and Service Delivery:
  Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software, hardware, and networking problems.
• Asset and Configuration Management:
  Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes.

Required Skills & Experience:

• Strong knowledge of Microsoft 365, Azure, and Active Directory.
• Experience with hardware rollouts, desktop/laptop imaging, and network infrastructure upgrades.
• Familiarity with ITIL processes and best practices for service management.
• Capable of delivering 2nd/3rd line support in high-security, highly regulated environments.
• Competent in networking, including basic switching, routing, and diagnostics.

Additional Notes:

• The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility.
• Must be capable of working independently, and external vendors, and ensuring IT support aligns with critical operational timelines.