Infrastructure Engineer

Basildon

Our Client in Basildon has a requirement for a 3rd Line Support Engineer.

Key Responsibilities:

• Support and maintain Server and Network environment
• Assist in maintaining Cyber Security footprint
• 3rd Line hands on support
• Support Microsoft Operating Systems (Windows 10, Server 2008 to 2022).
• Monitor and update allocated jobs within the ITSM system - ensure users are kept informed on long running calls.
• Ensure that all assigned calls are updated by the end of the working day.
• Undertake support and project work at remote sites as required.
• Perform Daily Operational checks and tasks and transferring to other teams within IT where necessary
• Liaise with third party suppliers to resolve issues
• Alert IT Management to significant issues.
• Following Incident management and Request fulfilment processes.
• Assist with documentation of Service Desk procedures
• Assist with developing and maintaining Configuration Management Database
• Shadow external suppliers during installations/upgrades.
• Provide planned assistance with IT Projects
• Provide analysis of Infrastructure and documentation of procedures as required
• Update knowledge base with resolution information
• Undertake any other project work as required