Technical Support Engineer

The Banking IT unit for this client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and Back Office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information:
Start date: ASAP
Latest start date: 3 months
End date: 31.03.2026
Work location: Must got to Basel 50% (5 days every 10 days)
Workload: 100%
Travelling: no
On Call: yes (but not regularly and only during certain bank holidays)

Must haves:
At least 3 years' experience working at a financial institution as engineer/technical support in a banking environment.
Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform/FrontArena)
Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment/knowledge
Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries
Experience with ticketing systems (eg, ServiceNow, Jira, Zendesk).
Familiarity with monitoring and diagnostic tools (eg, ELK)