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1st & 2nd Line Support IT Engineer

Posted on Oct 25, 2019 by Cancom UK Professional Services Ltd

Bootle, Merseyside, United Kingdom
Immediate Start
Annual Salary

Cancom UK is an IT Solutions firm with a number of offices and Data Centres across England and we are currently looking for an IT Support Engineer to join our ServiceDesk on a permanent basis on site with one of our clients based in Bootle, Liverpool.


  • Level 1 & 2 IT support and incident resolution.
  • Hardware support - re-provision of hardware (build & deploy), hardware fault resolution, act as PoC for 3rd Party warranty provided/supplier
  • Software support - O365, OS, a number of small apps associated with HW image
  • Printer support - assist 3rd Party managed print services
  • Potential occasional travel between site - Liverpool, Cheltenham, London (tba based on logistics & practicality)
  • Mobile device support and provision - smart phones
  • Providing technical assistance and support for incoming inquiries and support requests related to IT tools and applications, IT policy and processes, other software and hardware
  • Resolving incidents and service requests as per defined help desk procedures, ensuring the stable operation of the in-house computer Technology infrastructure, inc Server, desktop and telephony operations
  • Escalating when appropriate service requests and issues not being progressed as needed

Reference: 782427101

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