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1st & 2nd Line Support IT Engineer

Posted on Oct 25, 2019 by Cancom UK Professional Services Ltd

Bootle, Merseyside, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Cancom UK is an IT Solutions firm with a number of offices and Data Centres across England and we are currently looking for an IT Support Engineer to join our ServiceDesk on a permanent basis on site with one of our clients based in Bootle, Liverpool.

Responsiblities:

  • Level 1 & 2 IT support and incident resolution.
  • Hardware support - re-provision of hardware (build & deploy), hardware fault resolution, act as PoC for 3rd Party warranty provided/supplier
  • Software support - O365, OS, a number of small apps associated with HW image
  • Printer support - assist 3rd Party managed print services
  • Potential occasional travel between site - Liverpool, Cheltenham, London (tba based on logistics & practicality)
  • Mobile device support and provision - smart phones
  • Providing technical assistance and support for incoming inquiries and support requests related to IT tools and applications, IT policy and processes, other software and hardware
  • Resolving incidents and service requests as per defined help desk procedures, ensuring the stable operation of the in-house computer Technology infrastructure, inc Server, desktop and telephony operations
  • Escalating when appropriate service requests and issues not being progressed as needed

Reference: 782427101

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