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Systems Operations Support (Pharmaceutical) - Belgium

Posted on Oct 25, 2019 by Gazelle Global Consulting

Not Specified, Belgium
Immediate Start
Annual Salary

Systems Operations Support (Pharmaceutical) - Belgium

Systems Operations Support - We are looking for an experienced Systems Operations Supporter to join one Europe's largest and fastest growing clients in a dynamic and busy international team on a 6+ months contract.

Desirable Skills and Experience:

1. PDMS Lab Support Services Beerse
* Provide local language on-site support for critical applications and instrument connections incidents
* Facilitate the interaction with remote Application Support Teams
* Collaborate with infrastructure groups (ITS) for Citrix/server or database problems/impacts
* Incident management of software related issues on instruments (requiring proximity to the instrument)
* Provide technical support in complicated interfaces between systems and lab instruments
* Responsible for configuring the communication between DAC's and Instruments
* Install/Upgrade Firmware on Instruments as part of the communication set-up
* Create instrument specific configurations on the Empower 3.0 system to enable the complete DAC/Instrument setup.
* Vendor Contact when required (Problems, licensing, ).
* L3 escalation point for complex issues
* Pilot the installation of new type of instruments
* Document 'build' processes for execution by support team
* Local coordination of changes that are deployed on the Global System
* License management for use of local licenses
* Qualification & validation work
* Monitoring space, Monthly Security patch updates and DAC reboots
* Technical Documentation writing

2. Responsible for IT-2-IT Operational Requests for PDMS Beerse

Development environment
* Install new software parts released by SW vendor(s) in Development environment
* Configure installed parts & update instrument firmware on test systems
* Initiate C-package creation if needed (provide technical installation info)
* Test C-package (only for use on the office systems)

Production environment (consisting of Servers, instrument PC's & instruments)
* Plan/participate in meetings to evaluate instrument downtime together with stakeholders
* Plan installation on instrument systems, Servers & firmware upgrades on instruments
* Coordinate C-packages to be deployed to the office PC's in upgrade time window
* Execute manual software part installation on instrument PC's according schedule
* Execute server software part installation according schedule
* Execute firmware upgrades on instruments according schedule

Apply Now to Avoid Disappointment - Interviews soon!

Reference: 782315869

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